Shipping

Upon confirmation by the bank of acceptance of the Buyer’s payment, Norm shall process the order insofar as stocks last. Orders are delivered to the delivery address provided by the Buyer when ordering on the Site. 

Delivery of orders is handled by DPD, DHL, GLS or by the Belgian Post. Delivery times are likely to vary depending on the time of the Buyer’s order and the destination of the parcel. As Norm has no control over such times, the payment of any penalties or compensation to the Buyer by Norm shall not be accepted on such grounds. Conversely, the Buyer is entitled to cancel his/her order according to the terms laid down in Article 2–b of these GTCS. 

If, in spite of everything, it proves impossible to complete delivery or should you refuse to accept said delivery, the parcel shall be returned to Norm. The products ordered shall be reimbursed (by crediting the debit/credit card used during the order) within twenty-five (25) days at the latest of return of the parcel to Norm. 

If the parcel reaches the Buyer damaged or open, the Buyer must refuse to accept delivery by the deliveryman, pointing out the damage noted and filing a claim with him for the anomaly. All parcel deliveries accepted by the Buyer shall be deemed free of defects imputable to delivery. 

We ship to Europe and to the rest of the world with Bpost, DPD or DHL. The indicated delivery time for the different regions is as follow:

·       Belgium : 1-2 working days 

·       Europe: 3-4 working days 

·       North and South America: 5-7 working days 

·       Africa: 6-10 working days 

·       Asia: 6-10 working days 

·       Australia and New-Zealand: 15-20 working days 

The delivery time is based on Norm’s (1) handling time, the (2) shipping service, and when Norm receives (3) cleared payment. It is possible that the indicated time above may vary depending of those elements.

Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

Customs clearance, if applicable (outside the EU), is operated by DHL / DPD / GLS before the physical arrival of the goods. 

We use Bpost to send all of our Belgium orders.

Depending on where you are located we use DPD, DHL & GLS for International orders.

We reserve the right to use discretion in circumstances where it makes more sense to use an alternative delivery method.

DPD/DHL/Bpost will email you on the day of delivery. Should you be unavailable to sign for the parcel you can select, depending on your location, from a number of options including, collection from Depot, leave in a safe place, deliver with a neighbour.  If they attempt delivery and you are not available they will leave a card detailing how to proceed with regard to re-delivery or collection. They will usually re-attempt delivery up to 3 times before returning your parcel to us.

You will receive a dispatch confirmation email once your order has been shipped. This email will also contain your tracking information.